In various cases, it is necessary to restrict email accounts from logging in, sending or receiving emails. Such restrictions can be placed by you or our technicians as mitigations if abusive activities are detected.
In this guide, we will go through the process of managing email account restrictions.
Manage Restrictions for an Email Account
- Log in to cPanel (see here how: Accessing your hosting control panel (cPanel))
- Navigate to the "Email" category and click on "Email Accounts"
- Identify the email account for which you want to manage restrictions.
- Click on the "Unrestricted" or "Restricted" button next to it:
- This will take you directly to the section where you can manage the email account restrictions:
- Receive Incoming Mail: This will prevent any emails from being delivered to the account, resulting failed mail delivery reports being sent to the senders while this restriction is in place.
- Sending Outgoing Email: This will prevent the email account from sending emails. However, the system will retain all outgoing messages in a queue, which will eventually get sent once the restriction has been lifted.
- Logging In: This will prevent authentication to the email account, restricting access to the IMAP, POP3 and Webmail services. Sending emails is still possible, unless this has also been restricted.
- Click on the "Update Email Settings" button
Please note that if our technicians have enabled the account restrictions to mitigate abusive activities (e.g. compromised email account), the restrictions should only be lifted after you've fully investigated and resolved the reported issue. If an email account was compromised, you should run a malware/virus scan on all computers and devices that use the respective email account. Only after you assure that the related devices are clean, the email account password should be changed and the restriction can be lifted.
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Updated by SP on 19/03/2024
