How to create an email account in cPanel

Creating a new email account in cPanel is an essential task for managing your communication effectively. This guide will walk you through the steps to create a new email account.

Note: When your email services are configured to use third-party providers such as Microsoft 365, Google Workspace, or OX App Suite, please note that cPanel's Webmail interface and other cPanel email features will not be available. This is because the email routing is managed by the external provider, and cPanel's Webmail and email features are designed to function with email accounts hosted directly on our server. For more information on OX App Suite, please refer to this article: Understanding OX App Suite and Its Features

Step-by-Step Guide:

1. Log in to cPanel

   • Access your cPanel by entering https://yourdomain.tld/cpanel in your web browser.

   • Enter your cPanel username and password.

   • Detailed guide: Accessing your hosting control panel (cPanel)
     
     

2. Navigate to the Email Accounts Section

   • Once logged in, locate the Email section on the cPanel home page.

   • Click on Email Accounts.
     
     

3. Create a New Email Account

   • Click the Create button.
     
     
     
     

4. Pick the domain name and username

   • Choose the domain for the email address from the dropdown menu.

   • Enter the desired email address (e.g., test if you want test@yourdomain.tld).
     
     
     
     

5. Set a Password

   • Choose a strong password or use the Generate button for a secure password.

     • Common Password Security Practices
       
       

   • Confirm the password by re-entering it in the provided field.
     
     
     
     

   • Alternatively, you can select the option "Send login link to alternate email address." to have a unique link sent to an email address through which the user will be able to set the password.
     
     
     
     
6. Set Mailbox Storage Quota
• Click on the "Edit Settings" near the "Optional Settings" section
  
  
  
  

• Specify the mailbox storage quota. You can either set a custom limit (e.g., 2048 MB) or select Unlimited.
  
  
  
  

• It's recommended to set a reasonable custom limit to prevent the account from using up all disk space of your hosting account, but set it high enough to prevent the account from running out of space quickly.
  
  

7. Enable Plus Addressing

   • Specify if you want to automatically create a folder when the email address receives a message that uses plus addressing. For example, the system would place a message addressed to “test+plusaddress@yourdomain.tld” in a new folder called “plusaddress”.
     
     
     
     

8. Complete the Creation Process

   • Select if you'd like a an introductory email with information about the email account and how to set it up on other devices placed in the inbox.

   • Click Create to finalise the setup.
     
     
     
     

The email account will then be created and can start sending/receiving emails.

Additional Tips

• Accessing Webmail: To access your new email account, visit https://yourdomain.tld/webmail and log in with your email credentials.

  • Detailed guide: How to access Webmail on cPanel servers
    
    

• Email Client Configuration: If you wish to use an external email client (e.g., Outlook, Thunderbird), you can find configuration settings under Connect Devices in the Email Accounts section.

  • Detailed guide: Locating Email Account Information in cPanel's Connect Devices Section

Troubleshooting

• Password Issues: Ensure your password meets the required complexity.

  • Common Password Security Practices
    
    

• Quota Limits: If you encounter quota-related errors, consider increasing the mailbox storage limit and that your hosting account has enough free disk space.

You have now successfully created a new email account in cPanel. For further assistance, please refer to the other articles in our knowledgebase or contact our support team.

Updated by SP on 22/01/2025