Understanding Our Email Service and Recommended Alternatives for Marketing Campaigns

Email Accounts can be created on the cPanel control panel and they allow you to send and receive messages from your own domain name. They are included on all standard hosting plans (Plan 1, Plan 2, Plan 3), all enterprise hosting plans (Enterprise 1, Enterprise 2, Enterprise 3) and also on cloud/dedicated servers with a cPanel license. They are not available on the DNS-only service (cPanel DNS Connect).

Our email hosting service is designed to support normal business transactional emails, such as order confirmations, account updates, and customer support notifications. This service is perfect for communication that is intended to be delivered reliably to your customers without any large-scale marketing campaigns or bulk emails.

For Marketing and Bulk Emails
When it comes to larger mail-outs or marketing emails, using a specialised email marketing service like MailChimp, Brevo (formerly Sendinblue), or other similar platforms is highly recommended. These services are built to handle high volumes of email traffic while ensuring that your messages are optimised for maximum deliverability.

Why Use a Marketing Service for Large Mail-outs?

1. High Deliverability:
   Marketing platforms are designed to follow best practices for email delivery, ensuring your emails are less likely to end up in spam folders or face throttling by ISPs.

2. Compliance with Anti-Spam Laws:
   Email marketing services manage compliance with regulations such as CAN-SPAM and GDPR, which is essential when sending large-scale marketing emails.

3. Advanced Features:
   Marketing services offer advanced tools such as segmentation, analytics, A/B testing, and automated email workflows, helping you fine-tune your email campaigns for better results.

4. Dedicated IP and Domain Reputation:
   These services often provide dedicated IPs and manage the reputation of your sending domain, which reduces the risk of being flagged as spam when sending to large lists.

Recommended Services

• MailChimp:
  A popular service with extensive features for email marketing, including list management, templates, and automated campaigns.
  Website: MailChimp

• Brevo (Sendinblue):
  A versatile marketing platform offering email marketing, SMS, and automation features with excellent deliverability.
  Website: Brevo

• Constant Contact:
  A well-known service with easy-to-use tools for email creation, list management, and social media integration, ideal for businesses of all sizes.
  Website: Constant Contact

• GetResponse:
  An all-in-one online marketing platform that offers email marketing, landing pages, webinars, and CRM tools.
  Website: GetResponse

• ActiveCampaign:
  A robust marketing platform focused on email marketing automation, customer relationship management (CRM), and advanced segmentation.
  Website: ActiveCampaign

• AWeber:
  A comprehensive email marketing platform known for its ease of use and powerful automation features, with strong customer support.
  Website: AWeber

Conclusion

While our email service is ideal for everyday business communications, for bulk or marketing emails, we strongly recommend using a dedicated email marketing platform like MailChimp, Brevo, or any of the other services listed above to ensure maximum deliverability and compliance.

Updated by SP on 24/02/2025