Firstly, please don’t panic — most suspensions are temporary and easily resolved.
When your account is suspended, your website will show a clear "This Account Has Been Suspended" message. This is different from other issues such as a misconfigured domain, expired hosting, or technical faults that might result in an error like “404 Not Found” or “500 Internal Server Error”.
There are several possible reasons for a suspension, and in most cases, the solution is straightforward. Here’s what to check:
1. Overdue invoices or missed payments
The most common cause of suspension is an unpaid invoice.
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Log in to your Maxer client area.
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Go to Billing > My Invoices.
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Settle any unpaid invoices.
Once payment is received, your account will be automatically reactivated, usually within a few minutes — no need to contact us.
To prevent this happening again:
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Keep your billing email address up to date.
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Add a valid payment method and enable auto-renewal.
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Our system sends multiple reminders (around 15 emails per invoice cycle), so it’s essential your contact email is monitored.
2. Support ticket requiring your attention
Occasionally, we may suspend an account while waiting for a response from you, particularly in cases involving:
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Verifications
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Disputes
Check your support tickets for any open issues that need your reply.
3. Abuse or security-related incidents
If your account has been flagged for suspicious activity or a breach of our terms (such as sending spam, malware, or being compromised), it may be suspended by our Abuse & Compliance Department.
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You’ll be notified by email with details and required actions.
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Respond to the ticket via the client area — the Abuse team can only be contacted in writing, not by phone.
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Follow the instructions provided to resolve the issue and have your account reinstated.
If you’ve checked the above and still need help, feel free to contact our billing team for further assistance.
Updated by SP on 11/04/2025
